Job Description

Mental Health Assistant

Park Nicollet is looking to hire a Mental Health Assistant to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Performs a wide variety of computerized and paper tasks supporting clinical processes to ensure that the data access and integrity of patient information is maintained accurately and timely for the continuum of care. Ensures quality support and good patient relations through the timely and courteous assistance of patients scheduling appointments and seeking medical care.

Applies a considerable degree of job skills and establish policies and procedures to perform a wide range of difficult tasks. Works on assignments moderately complex in nature, setting workload priorities and meeting deadlines. Follows standard procedures, raising questions on unusual or questionable items and suggesting solutions to nonstandard problems. Maintains high level of professionalism with a focus on applying problem solving skills.

This is an administrative position. The Mental Health Assistant is a vital support staff team member. Specific duties include scheduling, reception/check-in, taking phone calls, entering messages into the electronic medical record, and managing multiple provider schedules. Team members also assist with scoring test material, entering refill requests, and assisting in various areas as needed. The primary location for this position is in Adult Behavioral Health with cross training in Child & Family Behavioral Health.

Work Schedule:

Monday – Friday 8:30am – 5:00pm

Required Qualifications:

• Education, Experience or Equivalent Combination: Four-year degree or equivalent years of related experience (preferably in a mental health and/or medical environment).
• Knowledge, Skills, and Abilities: Organized, detail oriented with strong communication, listening, telephone etiquette, keyboarding, retention, and human relation skills. Ability to adapt to changing environments. Medical terminology and computer skills helpful. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients. Self-motivator who is able to work effectively and be able to handle multiple tasks simultaneously without immediate supervision. Proven proficiency in the operation of the following: multi-lined telephone system, fax machine, photo copier, printer, personal computer and associated software applications.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

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